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Beyond Budgeting… A journey towards real customer service – Part 2 / 2

Last week, we introduced the idea of Beyond Budgeting and how it chimes with our work with Cranfield on “A Systems Approach to Project Management”. It challenges the current standard practice of setting rigid budgets on an annual (or longer term) basis and then tracking variance from budget month by month. This may seem scary … Continue reading

Gorilla Management

This fine fellow lives in La Vallée des Singes (the Valley of the Apes) in Vienne, France, where Pippa and I spent a wonderful day visiting the different apes and monkeys. But his presence reminded me of a conversation I had some time ago about Gorilla Management when running a programme in the Gambia. So … Continue reading

Beyond Budgeting… A journey towards real customer service

Over the past two years or so, a fellow Visiting Fellow – Steve Morlidge – has been introducing me to the term and benefits of “Beyond Budgeting”. This has provided one major “Ah-ha! Moment”. It also chimes with work we have done with Cranfield in developing what we call a “Systems Approach to Project Management” … Continue reading

Owen Green’s balanced performance system

Owen Green’s obituary appeared last week in the Daily Telegraph. He was the Chief Executive of BTR and took the company from an obscure enterprise to one of the most successful organisations of his day. During my early career, I worked for Serck and we were bought out by BTR in one strike to which … Continue reading

Forecasting – Prediction is very difficult, especially if it’s about the future!

Niels Bohr, the Nobel laureate in Physics and father of the atomic model, is quoted as saying, “Prediction is very difficult, especially if it’s about the future!” This quote serves as a warning of the importance of testing a forecasting model out-of-sample. It’s often easy to find a model that fits the past data well … Continue reading

Is it worth the risk?

Recent events, namely the awful Grenfell Tower fire and its aftermath, prompted me to think about risk.  A common definition of risk is: “ a situation involving exposure to danger”. We all know that just to be alive is to expose oneself to danger, it can’t be avoided. Naturally we take steps to ensure we … Continue reading