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New Operating Models – do they deliver the claimed benefits? (Or, never place rocks next to hard places!)

On our travels, we often see organisations declaring they’re using new operating models (or they’re about to). Someone, somewhere will have done some calculations, simulations or forecasting and arrived at the conclusion “we need to re-organise” or “centralise” or “decentralise”. Interestingly, these new operating models are often introduced by newly into position senior managers and … Continue reading